betjed Privacy Policy
At betjed, we treat your personal data with the same care and precision we apply to every aspect of our platform. This Privacy Policy sets out exactly what information we collect from Bangladesh players, how we use it, who we share it with, how long we retain it, and the rights you have over your own data. Transparency is not an afterthought at betjed — it is a core commitment.
How betjed Protects Your Data
Every connection to betjed is secured with industry-standard TLS/SSL encryption. Your login credentials, payment details, and personal data are transmitted via encrypted channels at all times.
Personal data collected during KYC verification is used exclusively for identity and age verification. betjed does not sell, rent, or trade your KYC documents to any third party under any circumstances.
All player data is stored on secured servers with access controls, firewall protection, and regular security audits. Only authorised betjed personnel with a legitimate operational need may access your data.
You may opt out of all marketing communications from betjed at any time — including promotional emails and SMS alerts. Transactional and security notifications remain unaffected by your marketing preferences.
betjed uses cookies solely for session management, security, and platform performance analytics. We do not use third-party advertising cookies or cross-site tracking pixels on the betjed Platform.
Subject to legal and regulatory retention obligations, you have the right to request deletion of your personal data from betjed's systems. Erasure requests are processed within 30 days of verification.
Information We Collect
betjed collects personal data in several ways — directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party sources where applicable. The categories of personal data we collect are detailed below.
Information You Provide Directly
When you register a betjed account, complete KYC verification, make transactions, or contact betjed support, you may provide:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, NID/passport/driving licence number | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address in Bangladesh | Registration |
| Financial Data | bKash / Nagad / Rocket / bank account numbers (partial), transaction history | Deposits & Withdrawals |
| Verification Documents | Scanned copies of NID, passport, utility bills, bank statements | KYC Verification |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Support Interactions |
Information Collected Automatically
When you access the betjed Platform, our systems automatically record certain technical data:
- Device & Browser Data: Device type, operating system, browser type and version, screen resolution, device language settings
- Network Data: IP address, internet service provider, approximate geographic location (city-level, based on IP geolocation)
- Usage Data: Pages visited on betjed, time spent on each page, betting and gaming activity logs, session start/end times
- Cookie Data: Session identifiers, preference settings, security tokens (see the Cookies section for full details)
Information from Third Parties
betjed may receive limited personal data about you from our payment processing partners (such as bKash, Nagad, and Rocket) for the purpose of confirming transaction status and verifying that the payment method is registered in your name. betjed does not purchase marketing lists or obtain personal data about you from data brokers.
How We Use Your Data
betjed processes your personal data only for the purposes described below. For each purpose, we identify the legal basis on which that processing rests, ensuring that our use of your data is lawful, fair, and transparent.
Service Delivery
The primary purpose for which betjed processes your data is to operate the betjed Platform and deliver the services you have requested — including account creation, bet placement, deposits and withdrawals, bonus crediting, and customer support. This processing is necessary to perform the contract between you and betjed.
Identity Verification & Fraud Prevention
betjed uses identity data and KYC documents to verify that you are who you say you are, that you meet the 18+ age requirement, and that your account is not being used for fraudulent purposes. This processing is both a contractual necessity and a legal obligation under applicable anti-money laundering (AML) and know-your-customer (KYC) requirements.
Responsible Gaming Obligations
betjed monitors account activity — including deposit frequency, wager volumes, session duration, and self-exclusion status — to fulfil its responsible gaming commitments. Where betjed identifies indicators of problem gambling behaviour, we may use your contact data to reach out proactively. This processing is in your vital interest and betjed's legitimate interest in player welfare.
Security & Platform Integrity
betjed processes IP addresses, device identifiers, and usage logs to detect and prevent unauthorised account access, multi-accounting, bonus abuse, collusion, and other forms of platform manipulation. This is a legitimate interest processing activity essential to maintaining a fair environment for all players.
Marketing Communications
With your explicit consent at the time of registration, betjed may send you promotional communications about new games, seasonal bonuses (for example, Eid promotions, BPL cricket specials, or Pohela Boishakh offers), and platform updates. You may withdraw your consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email you receive. Withdrawal of consent does not affect the lawfulness of any marketing sent prior to withdrawal.
Legal Compliance
betjed is required by applicable law to retain certain records — including financial transaction logs and KYC documentation — for specified minimum periods. Processing for legal compliance purposes will continue regardless of whether you withdraw consent for other processing activities.
Sharing & Disclosure of Data
betjed does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment Processors
To process deposits and withdrawals, betjed shares the minimum necessary transaction data (such as your registered mobile number or bank account reference) with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers process your data solely to execute the transaction and are bound by their own privacy and data security obligations.
Game Technology Providers
betjed's casino and slot games are powered by third-party game studios including Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe. These providers receive a session token and game-round data necessary to operate the game. They do not receive your full name, NID, or financial account details.
Legal and Regulatory Authorities
betjed may be required to disclose your personal data — including transaction histories and identity documents — to law enforcement agencies, financial intelligence units, or other regulatory bodies if required to do so by a valid legal process such as a court order, subpoena, or regulatory notice. betjed will notify you of such a disclosure where permitted by law to do so.
Business Transfers
In the event that betjed undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. betjed will notify registered players of any such transfer and the new entity's privacy policy before the transfer takes effect.
Service Providers
betjed engages a small number of carefully selected third-party service providers to assist with platform operations — including cloud hosting, cybersecurity monitoring, and customer support software. These providers access your data only to the extent necessary to perform their contracted services and are required to process it in accordance with this Privacy Policy and applicable data protection obligations.
Cookies & Tracking Technologies
betjed uses cookies and similar local storage technologies to operate the Platform securely and efficiently. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.
What Are Cookies?
Cookies are small text files that a website places on your device when you visit. They allow the website to recognise your device on subsequent visits and remember certain information about your session or preferences. Cookies are essential to the operation of most modern web applications.
Cookies betjed Uses
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, CSRF protection, login state management — required for the Platform to function | Session |
| Functional | Remembering your language preference (English), display settings, and last-visited section | 30 days |
| Analytics | Aggregated, anonymised data on page performance and feature usage to improve the betjed Platform — no individual user profiling | 90 days |
Cookies We Do Not Use
betjed does not use third-party advertising cookies, cross-site tracking pixels, social media tracking scripts, or behavioural profiling technologies. You will not be tracked across other websites by cookies originating from betjed.
Managing Your Cookie Preferences
You can control and delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your betjed account and using core Platform features.
Data Retention & Storage
betjed retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention schedule applies to the main categories of data betjed holds:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML / KYC regulatory requirements |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Verification Documents | 5 years after account closure | Regulatory compliance |
| Customer Support Records | 3 years from last interaction | Dispute resolution and service quality |
| Marketing Consent Records | Until consent withdrawn + 2 years | Evidence of lawful marketing basis |
| Analytics & Usage Logs | 90 days (anonymised thereafter) | Platform performance monitoring |
Data Storage Location
betjed stores all player data on secured servers. Where data is processed by third-party service providers, betjed takes appropriate steps to ensure that data is processed securely and in a manner consistent with this Privacy Policy. All payment transaction data for Bangladesh players is processed through locally registered payment gateways (bKash, Nagad, Rocket) that operate within Bangladesh's financial infrastructure.
Account Deletion
When you close your betjed account, your active profile is deactivated immediately. Your personal data is then retained in secure archive storage for the periods specified above and is no longer accessible for operational purposes. Upon expiry of the applicable retention period, your data is securely deleted or permanently anonymised.
Data Security Measures
betjed applies a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include the following:
- Transport Layer Security (TLS): All data transmitted between your device and betjed servers is encrypted using TLS 1.2 or higher. The betjed Platform operates exclusively over HTTPS.
- Data Encryption at Rest: Sensitive data — including KYC documents and financial records — is encrypted at rest using AES-256 encryption within our storage infrastructure.
- Access Controls: Access to player personal data is restricted on a strict need-to-know basis. betjed staff are granted only the minimum permissions necessary to perform their role. All access is logged and audited.
- Two-Factor Authentication: betjed strongly encourages all players to enable OTP-based two-factor authentication on their accounts. Internal betjed systems require mandatory 2FA for staff accessing player data.
- Regular Security Audits: betjed conducts regular internal security assessments and periodic third-party penetration testing to identify and address vulnerabilities before they can be exploited.
- Intrusion Detection: betjed operates continuous network monitoring and intrusion detection systems to identify and respond to suspicious activity in real time.
- Incident Response: betjed maintains a documented data breach response procedure. In the event of a security incident that may affect your personal data, betjed will notify affected players at the email address registered on their account within 72 hours of becoming aware of the breach, where this is technically feasible.
While betjed takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You play an important role in protecting your own data by keeping your betjed account password confidential, using a unique password not shared with other services, and enabling 2FA. If you suspect your account has been compromised, contact betjed support at [email protected] immediately.
Your Privacy Rights
As a betjed player, you have a number of rights in relation to the personal data we hold about you. betjed is committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights described below, contact betjed at [email protected]. We will respond to your request within 30 days.
Request a copy of the personal data betjed holds about you
Correct inaccurate or incomplete personal data
Request deletion of your data, subject to legal retention rules
Limit how betjed processes your data in certain circumstances
Object to processing based on legitimate interests, including direct marketing
Receive your data in a structured, machine-readable format
How to Submit a Privacy Request
To exercise any of the above rights, send an email to [email protected] with the subject line "Privacy Request — [Your Request Type]" (for example, "Privacy Request — Access" or "Privacy Request — Erasure"). Include your registered email address and, for identity verification purposes, the last four digits of the mobile number linked to your betjed account. betjed will acknowledge your request within 5 business days and complete the action within 30 calendar days. For complex requests, this may be extended to 60 days, in which case betjed will notify you of the extension and the reason for the delay.
Updates to This Policy
betjed reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, technology, applicable law, or regulatory guidance. The "Last Updated" date at the top of this page will be revised each time a material change is made.
How We Notify You of Changes
When betjed makes material changes to this Privacy Policy — changes that meaningfully alter how your data is collected, used, or shared — we will notify all registered players by email to the address associated with their betjed account at least 14 days before the revised policy takes effect. For minor, non-material changes (such as clarifications of existing practices or typographical corrections), betjed will update the policy without individual notification, though the "Last Updated" date will still be revised.
Your Continued Use
Continued use of the betjed Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Privacy Policy, you must cease using betjed and may request account closure by contacting [email protected].
Contact Us About This Policy
If you have any questions, concerns, or feedback about this Privacy Policy or betjed's data practices, please contact us at [email protected]. betjed's support team is available 24 hours a day, 7 days a week, and responds to privacy enquiries in English. We take all privacy concerns seriously and will respond substantively to every enquiry received.
Your Data Is Safe.
Your Games Are Waiting.
Now that you understand how betjed protects your privacy, explore everything the Platform has to offer — from live cricket betting on BPL and T20 matches to premium slots and an immersive live casino experience. Instant deposits via bKash, Nagad, and Rocket. Available 24/7 for Bangladesh players.