Responsible Gaming
at betjed

Our Commitment to Safe Play

betjed was built for Bangladesh players who enjoy online casino games, cricket betting, and slots as a form of entertainment. We understand that the majority of our players engage responsibly — they set a personal budget, play for fun, and walk away when their session is over. Our responsible gaming programme exists to protect that majority and to provide a meaningful safety net for the small number of players who may develop difficulties.

betjed takes a proactive approach to player welfare. Our platform monitors account behaviour for indicators of harmful patterns — such as rapidly increasing deposit frequency, extended unbroken sessions, or repeated attempts to circumvent self-imposed limits. When these patterns are detected, betjed's responsible gaming team may reach out directly to offer support and to discuss available tools.

Gambling should never be used as a method to recover financial losses, escape stress, or solve personal problems. If you find that gambling is taking priority over your financial obligations, family relationships, or professional responsibilities, betjed strongly encourages you to use the tools described on this page and to contact our support team without delay.

18+ Age Restriction Policy

betjed operates an absolute minimum age policy: you must be 18 years of age or older to register an account, make a deposit, place a bet, or play any game on the betjed Platform. This rule applies to all players in Bangladesh without exception.

Age Verification Process

All betjed accounts are subject to mandatory Know Your Customer (KYC) verification before real-money play is permitted. During KYC, players must submit a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that clearly shows their date of birth. betjed's compliance team reviews every document submission. Any account where the player cannot conclusively confirm they are 18 or older is permanently suspended and all deposits returned.

Protecting Underage Individuals

If you share a device or internet connection with people under the age of 18, betjed strongly recommends that you:

• Log out of your betjed account after every session and do not use the "remember password" feature on shared devices.
• Use device-level parental control software to restrict access to gambling websites.
• Keep your betjed account credentials — including your password, OTP codes, and linked bKash or Nagad number — strictly confidential.
• Never allow a minor to observe extended gambling sessions or discuss gambling as a method of earning money in front of children.

Self-Exclusion & Account Cooling Off

Self-exclusion is one of the most powerful responsible gaming tools available to betjed players. It allows you to voluntarily restrict your own access to the betjed Platform for a defined period — or permanently — when you feel that a break would benefit your wellbeing.

Cooling-Off Period

A cooling-off period is a short-term break from gambling activity. betjed offers cooling-off durations of 24 hours, 48 hours, 7 days, 14 days, and 6 weeks. During a cooling-off period, you cannot log in to your account, place bets, deposit funds, or participate in any promotional activity. Cooling-off periods take effect immediately upon request and cannot be reversed until the selected duration has fully elapsed.

Permanent Self-Exclusion

If you feel that gambling is causing serious harm to your life and you need a definitive, long-term break, betjed's permanent self-exclusion option locks your account indefinitely. Once permanent self-exclusion is activated:

• Your account is immediately suspended and inaccessible for login.
• Any pending bets are settled according to normal rules and the resulting balance is returned to your linked payment method.
• betjed removes your contact details from all promotional mailing lists immediately.
• The exclusion cannot be reversed for a minimum of 6 months. After 6 months, reinstatement requires a formal written request plus a mandatory 7-day reflection period before the account is reactivated.

How to Activate Self-Exclusion

You can request self-exclusion at any time by contacting betjed support at [email protected] with the subject line "Self-Exclusion Request". State whether you want a cooling-off period (and for how long) or permanent exclusion. betjed's team will action your request within 1 hour during business hours and within 4 hours outside business hours (Bangladesh Standard Time, UTC+6).

Deposit & Wager Limits

Controlling how much money enters your betjed account is the single most effective way to ensure that gambling stays within a budget you are comfortable with. betjed offers several limit types, all of which can be set, reduced, or (with a delay) increased through your account settings or by contacting support.

Reducing vs. Increasing a Limit

Reductions to any existing limit take effect immediately — betjed never delays a player's decision to spend less. Requests to increase a limit are subject to a mandatory 48-hour waiting period, designed to prevent impulsive decisions made during a losing streak or an emotionally charged session. After 48 hours, if you have not changed your mind, the new higher limit activates automatically.

Minimum Deposit Reminder

betjed's minimum deposit via bKash, Nagad, and Rocket is ৳200. Setting a realistic daily limit that reflects your entertainment budget — rather than your total income — is strongly recommended. A useful rule of thumb: your weekly gambling budget should be money you are fully prepared to lose without affecting your household expenses, savings, or family obligations.

Recognising Problem Gambling

Problem gambling rarely develops overnight. It typically progresses gradually, and the early warning signs are often dismissed or rationalised. Being aware of the signs — both in yourself and in people you care about — is the first and most important step toward getting help.

The following patterns are widely recognised indicators that gambling may be moving from entertainment to a harmful habit:

If you recognise three or more of the above signs in your own behaviour, betjed strongly encourages you to use the self-exclusion tool described above and to seek support from a trusted person in your life or a professional organisation. There is no shame in acknowledging that gambling has become a problem — recognising it is the act of a responsible and courageous person.

Self-Assessment Checklist

The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly — this checklist is for your personal reflection only and is not submitted to betjed. If you answer "Yes" to four or more questions, we encourage you to reach out to our support team or a professional helpline.

Help & Support Resources

If gambling is causing distress to you or someone you care about, please know that support is available. betjed's own support team is your first point of contact — but we also encourage players to access independent, professional organisations that specialise in gambling harm.

Contact betjed Support

betjed's dedicated responsible gaming support channel is available 24 hours a day, 7 days a week. Our team can help you activate self-exclusion, set account limits, review your transaction history, or simply talk through concerns in a confidential environment.

Email: [email protected] — Subject line: "Responsible Gaming Support"

Independent Support Organisations

betjed recommends that players who are experiencing gambling-related harm also reach out to independent organisations with expertise in addiction support. While Bangladesh's formal gambling counselling infrastructure is still developing, the following types of resources may be available to players in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and other major cities:

• Mental Health Foundation Bangladesh: Organisations providing counselling and mental health support across Bangladesh can assist with addiction-related concerns. Contact your local district health authority for referrals.
• National Mental Health Helpline: Bangladesh operates a national mental health helpline — check the Ministry of Health and Family Welfare website for the current contact number.
• Gamblers Anonymous (Global): GA operates peer-support groups internationally. Online meetings are accessible to Bangladesh players and can be located via the Gamblers Anonymous international website.
• Family and Social Welfare Services: District-level social welfare offices in Bangladesh can provide referrals to addiction counselling services for both players and affected family members.

betjed does not profit from problem gambling. Players who are struggling are far better served — and more likely to return as healthy, satisfied players in the future — when they take a genuine break and access proper support. We take this responsibility seriously.

Responsible Gaming Tools at a Glance

betjed provides a comprehensive suite of player-controlled tools designed to make responsible gambling easy, accessible, and effective. All tools are free to use and can be activated at any time.

To activate any of the above tools, log in to your betjed account and navigate to the "Responsible Gaming" section in your account settings, or contact our support team directly at [email protected]. All requests are processed promptly — limit reductions and self-exclusion requests always take effect within the hour.

betjed reviews its responsible gaming policies on a regular basis to ensure they reflect current best practices in player protection. We are committed to continuously improving the tools and support available to our players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.